Author(s): Mandy Johnson
Flight Centre Limited is an anomaly in the business world a modern-day organisation that uses Stone Age strategies to achieve phenomenal success. This updated edition of Family Village Tribe describes the company's ongoing evolution and is essential reading for anyone interested in the machinations of starting a successful business from the ground up, and staying there. I didn't realise my life had been hijacked until a year after it happened.' That's Mandy Johnson's take on her introduction into the world of Flight Centre Limited the travel company that divides its workforce into prehistoric families', villages' and tribes', and rewards them with autonomy and incentives. From its origins in 1973 as a UK tour company with a single bus called Bollocks', FCL revolutionised the travel industry and morphed into a global giant. It faced challenges including the War on Terror and SARS that wreaked havoc on business. It battled the encroachment of the internet; a disastrous internal restructure; and a US acquisition that delivered a profit wipe-out, just months before the global financial crisis. And yet each time FCL has come back stronger than
Mandy Johnson was born in 1967 and completed a journalism degree at the University of Queensland before roving the world for three years as a tour leader/independent traveller. On her return to Australia she joined Flight Centre Limited. By the age of 28 she was the company's youngest-ever director, of the UK operation. She now lives in Brisbane, Queensland, with her husband and two children and writes full-time.