The Big Book Of People Skills Games: Quick, Effective Activities For Making Great Impressions, Boosting Problem Solving Skills And Improving Customer Service

Description

Offers interactive and engaging games you can use to tackle various communication-challenged areas within your group. This title helps you: improve internal and external communication; promote group thinking on potential problems facing the company; and, build stronger relationships with coworkers and clients.

Author description

Edward E. Scannell is a past president of the American Society for Training and Development, Meeting Professionals International, and the National Speaker's Association and is currently serving on the CIC (Convention Industry Council) and CMP (Certified Meeting Professionals) board of directors. Colleen Rickenbacher has more than 35 years' experience consulting, training, and writing on business etiquette, protocol, and communication.

Table of contents

Acknowledgments; Chapter 1. Using Games and Activities in Your Meetings; Chapter 2. We're in the People Business!!; Chapter 3. Interpersonal Tool Kit; Chapter 4. Communication Skills; Chapter 5. Motivating Others; Chapter 6. Changing Generations; Chapter 7."Customer" Service; Chapter 8. Business Etiquette; Chapter 9. Public Etiquette: Boats, Planes and Automobiles; Chapter 10. Leadership Skills; Chapter 11. Managing Change; Chapter 12. Presentation Skills; Chapter 13. Teambuilding; Chapter 14. Creative Problem Solving Chapter 15. Emotional Intelligence; Chapter 16. It's About Time!! Chapter 17. We've Got to Stop Meeting Like This!; Chapter 18. Working With Difficult People; Chapter 19. International Faux Pas; About the Authors