Transform Customer Experience How To Achieve Customer Success And Create Exceptional Cx

Author: Isabella Villani

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Price : 29.95 AUD
ISBN : 9780730368366
Publisher : John Wiley & Sons Australia, Limited
Imprint : Wrightbooks
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Weight (g) : 0.544311
Publication date : October 2018
Dimensions : 2.29 Centimeters X 15.24 Centimeters X 22.86 Centimeters
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RRP : 29.95
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Product Type : books

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Author : Isabella Villani
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Bind : Paperback
Edition : 1902
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Language : English
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Pages : 224
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9780730368366

Description

How do you attract and retain customers in a world where they're writing the rules? The corporate landscape is in a state of upheaval with a highly contested global marketplace and customers who demand a personalised experience across multiple channels. Performance metrics now focus on increasing customer satisfaction and minimising customer effort. This book offers real-life insights into effective strategies for developing and implementing Customer Experience (CX) programs in a range of corporate, governmental and non-profit environments.