Author(s): Gill Hasson
DON'T LET PROBLEM PEOPLE GET TO YOU
Whether it's a manager who keeps moving the goal posts, anuncooperative colleague, negative friend, or critical familymember, some people are just plain hard to get along with.
Often, your immediate response is to shrink or sulk, becomedefensive or attack. But there are smarter moves to make whendealing with difficult people. This book explains how to cope witha range of situations with difficult people and to focus on whatyou can change.
This book will help you to:
Why let someone else's bad attitude ruin your day? Howto Deal With Difficult People arms you with all the tools andtactics you need to handle all kinds of people - to make yourlife less stressful and a great deal easier.
Part One Dealing With Difficult People 1
1 Difficult People and Their Difficult Behaviour 3
2 Is It You? 17
3 Communicating With Difficult People 45
4 Standing Up to Difficult People 67
Part Two Putting It Into Practice 91
5 Dealing With Direct Hostility 93
6 Dealing With Indirect Hostility 117
7 Dealing With Passive People 143
Part Three When All Else Fails 161
8 Dealing With Impossible People 163
About the Author 189