How To Deal With Difficult People: Smart Tactics For Overcoming The Problem People In Your Life

Description

DON'T LET PROBLEM PEOPLE GET TO YOU

Whether it's a manager who keeps moving the goal posts, anuncooperative colleague, negative friend, or critical familymember, some people are just plain hard to get along with.

Often, your immediate response is to shrink or sulk, becomedefensive or attack. But there are smarter moves to make whendealing with difficult people. This book explains how to cope witha range of situations with difficult people and to focus on whatyou can change.

This book will help you to:

• Understand what makes difficult people tick and how best tohandle them


• Learn ways to confidently stand up to others and resist theurge to attack back


• Develop strategies to calmly navigate emotionally-chargedsituations


• Deal with all kinds of difficult people - hostile, manipulative and the impossible


• Know when to choose your battles, and when to walk away

Why let someone else's bad attitude ruin your day? Howto Deal With Difficult People arms you with all the tools andtactics you need to handle all kinds of people - to make yourlife less stressful and a great deal easier.

Table of contents

Introduction vii

Part One Dealing With Difficult People 1

1 Difficult People and Their Difficult Behaviour 3

2 Is It You? 17

3 Communicating With Difficult People 45

4 Standing Up to Difficult People 67

Part Two Putting It Into Practice 91

5 Dealing With Direct Hostility 93

6 Dealing With Indirect Hostility 117

7 Dealing With Passive People 143

Part Three When All Else Fails 161

8 Dealing With Impossible People 163

Conclusion 185

About the Author 189

Acknowledgements 191

Index 193